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  Supplied from the UK   🔧  Repaired in the UK   👨‍🔧  Always UK support   📞  Call us: 01279 295800   

  Supplied from the UK   
🔧  Repaired in the UK   
👨‍🔧  Always UK support   
📞  Call us: 01279 295800

CONKER WARRANTY OPTIONS

Warranty and repair services that are right for you.

STANDARD

£0 (included)
  • 1 year cover for manufacturing faults
  • Inspection charge £50
  • Parts + Labour @ £100/hr
  • Return to base
  • Customer pays for return shipping
  • Pre-payment for out-of-warranty repairs

CONKER Care (Popular)

£ varies
  • From £1.50 per device
  • Monthly plan
  • Cover up to 5 years
  • FREE inspections
  • Parts + Labour @ £90/hr
  • Return to base
  • Free return to customer (UK only, £10 saving)
  • End of month invoicing

CONKER Relax

£ varies
  • From £152 per device
  • 3 year warranty
  • Accidental damage cover
  • 5-day Priority repair
  • FREE inspections
  • FREE Collect & Return (UK)

WAIVER

-5%
  • Suitable for companies with their own MSP preference or internal service capability
  • Full warranty waiver
  • Receive 5% credit against spare parts
  • Repair procedure documentation

STANDARD Warranty

Included in the price of every CONKER product is a 1 year warranty against manufacturing defect. Here are the key points to consider:

Summary

  • The Customer is responsible for the costs of returning the relevant Products for repair.
  • Returns to the customers will be chargeable.
  • Where a fault is found not to be due to manufacturing fault an inspection charge of £50 per device will be made.
  • After 1 year all repairs will be subject to a £50 inspection charge.
  • All charges must be paid upfront and prior to devices being returned.

Exclusions

  • Software installations.
  • Batteries; unless there is a manufacturing defect in the battery.
  • Misuse or malicious damage.

CONKER Care

Conker Care is a great way to manage your out of warranty repair costs. Suited to customers with >10 devices.

Summary

  • The Customer is responsible for the costs of returning the relevant Products.
  • We return repaired Products to you FREE (within UK)
  • FREE inspections for the life of the cover (up to 5 years).
  • End-of-month billing.

Exclusions

  • Software installations.
  • Batteries; unless there is a manufacturing defect in the battery.
  • Misuse or malicious damage.

CONKER Relax

Conker Relax is a comprehensive 3-year warranty including accidental damage and covers parts & labour.

Summary

  • Collect-and-return (UK only)
  • FREE inspections
  • Parts & labour for any fault
  • Priority repairs
  • Accidental damage cover

Pricing

Pricing for Conker Relax is product model specific. For individual product pricing you can click the "Request a Quote" button on each product page, or call us on 01279 295 800.

Exclusions

  • Software installations
  • Water damage not due to manufacturing defect
  • Malicious damage
  • 1 major part per serial

Limitations

  • 1 major part per serial

WARRANTY Waiver

Suitable for companies that prefer to handle their own servicing, either internally or via a preferred existing MSP arrangement.

Summary

  • 5% purchase price credit usable against product or parts.
  • Repair procedure documentation.

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