Warranty

CONKER RELAX

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A warranty that re-defines total cost of ownership

Relax + Rugged = Peace of Mind

Conker Relax is truly a bumper-to-bumper warranty that gives you complete coverage without any small print to catch you out. We understand that you want to know the total cost of ownership; no surprises, no quibbles. When you're covered with Relax you can rest assured that ANY hardware repair will be free of charge, no limits, no excess. We even include collect and return shipping for you and your customers' convenience because owning a Conker is meant to be easy.

Relax 1 year is included absolutely FREE with all of our products. Of course you can purchase 2 year or 3 year Relax either at the time of purchase or at any time later on if you decide to. Easy.

In the comparison table below we've illustrated the differences betwen a typical warranty that only covers you for manufacturing defects, a paid care package e.g. AppleCare and Conker Relax.

Supposed care-package-insurances all have excesses and claim limitations. Once they're used up, you're not covered and would be fully liable for repair costs at premium rates or replacement cost in full.

Only with Conker Relax can you be guaranteed for unlimited free repairs and unlimited fixed cost replacements for any damage including fire & theft. Plus you can extend your Relax warranty at any time and don't have to take it with purchase.

Standard Warranties

Included in price
  • 12 months cover for manufacturing faults only
  • No accidental damage cover
  • No SLA
  • Paid shipping
  • Manufacturing fault repairs only
  • No replacements
  • Warranty extension must be purchased with product

Care Packages

£100/yr
  • Covers most issues
  • Excludes wear & tear!
  • Accidental damage cover limited to 2 faults
  • No SLA
  • Variable shipping cost
  • £25-£79 repair excess
  • Limit 1 replacement with excess
  • Fire & theft excluded
  • Cover must be purchased with product

CONKER Relax

FREE year 1
  • Bumper-to-bumper warranty
  • It's a CONKER, use it!
  • Unlimited accidental damage cover
  • 5-day Priority repair
  • FREE Collect & Return (UK)
  • No repair surcharge
  • Unlimited replacements with 25% surcharge
  • Fire & theft are INCLUDED
  • Extend your warranty at any time

CONKER Relax Terms and Conditions

Conker Relax is a comprehensive warranty including accidental damage and covers parts, labour and shipping.

Exclusions

  • Software other than the base OS provided
  • Fair battery degradation (20% per year, <900 cycles)
  • Wilful or malicious damage
  • Hardware or software alteration

Decisions

  • Any device requiring more than 1 major part (deemed to be any of; touch screen, LCD, motherboard, chassis) may require replacement at our discretion.
  • Evidence must be provided for loss due to fire or theft.

Charges

  • All repairs are FREE
  • Replacements excluding for fire & theft will be charged at 25% of the current device (or direct replacement model if no longer available) sale price
  • Replacements for loss due to fire or theft will be charged at 50%.

Shipping

  • Collect and return shipping is free of charge to UK mainland only. 

*Terms affective from 1st January 2021. Customer with devices purchased before 2021 will have different warranty terms.

CONKER RELAX 

There's more! with Relax Plus. If you feel the way we do about Up-time we can provide a swap-out device while we repair your damaged unit.

Enquire today about Relax Plus for a tailored end-to-end up-time solution.

FAQs

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QuestionAnswer
How did you come up with the idea?We built Conker as a service-first company and set a goal in 2017 to include an amazing warranty as standard with every device.
How confident are you that you won't lose out?First we believe firmly in win-win. This is good for both of us. You get amazing hardware with amazing service, and for us it's actually easier to offer amazing service than to bill you for repairs. But in terms of our confidence in the hardware, we built a bespoke system to track every serial number, every fault, cause and solution for every customer. We now know everything there is to know about failure....it sucks. In particular it sucks time. And it doesn't happen too often so we wanted to back our brand with a confident promise. Relax is that promise.
Can I take off the warranty?Sorry, no can do. Our mission is to save the world from tech woes. The only way to do that is provide you with rugged devices AND amazing service. We couldn't provide this service without rugged hardware or vice-versa.
I thought rugged devies don't break?Nothing is unbreakable. Anyone with children knows this. Non-rugged devices are 5-10x more likely to break each year. That multiplies year-on-year so the odds of a non-rugged device making it through 3 years are slim. The point here is that rugged is "better" but it's not "best". You need Rugged + Relax for that.
I broke my screen, is it free to repair?Yes
I broke my screen again, is it free to repair?Yes
I...Yes
Can I tell you someone stole all my tablets and get new ones.Sure. You'll have reported the crime so if you share the crime report number we've got your back. Same goes for fire.
Who's the super hero?His name is Murphy. His special power is saving customers from bad tech. It's a quirky super-power but it in comes in handy in corporate IT where printer jams have been having the last laugh for decades.