In the past two years, the already over-complicated and problematic last-mile delivery got more chaotic thanks to the ongoing pandemic. The last-mile delivery process plays a crucial role in raking in profits to many industries and businesses. Unfortunately, many logistics companies continue experiencing last mile delivery challenges. After all, it is still the most demanding part of any logistics process.

Even then, last-mile delivery continues to grow and increase its influence more than before. Not steadily, but very quickly, which the past few years have proved. In an article by Insider Intelligence expressing the e-commerce statistics of 2022, sales will reach up to over $5 trillion USD this year.

According to a study by Accenture, 61% of logistics companies state that the last-mile delivery is the most tedious and ineffective process. Here at Conker, we want to support and help your company grow, cut losses, and overcome challenges with the right technology. Thus, this article presents the many challenges that most organisations face when it comes to last-mile delivery and how having the right tech can help your workforce grow.

Why is last-mile delivery important?

There are a myriad of reasons why last-mile delivery is critical. As people more often rely on e-commerce to access their goods, logistics is the only touchpoint between a brand and a customer. As a result, the last-mile delivery is extremely important. Last-mile delivery accounts for the majority of delivery costs. In addition, it also influences other things, including customer satisfaction and business profitability.

The Many Challenges Last Mile Delivery Faces

Distances and Unpredictable Conditions

One of the factors that ensure a speedy delivery is the distance between the customer and the location of the warehouse. While it shouldn’t be an issue, the package’s journey is affected by unpredictable factors along the way. These unforeseen factors include unprecedented weather conditions, vehicle or device breakdown, traffic, and so much more.

All of these factors combined with the distance covered can lead to delays, higher costs, customer loss, and businesses take a hit to their reputation. Thus, the implementation of proper route optimisation and planning ahead is an essential factor in ensuring successful and timely delivery.

As directly quoted from the same study by Accenture, “To survive, current delivery models need to evolve to leverage advanced analytics, dynamic route optimisation and artificial intelligence so that they can provide greater speed and flexibility to respond within a fluid delivery environment.”

There is no need to worry about dealing with sudden and unpredictable conditions when it comes to the last mile delivery process. Rugged devices can endure different weather conditions, be it strong wind, dust, or moisture. Thus, there are fewer chances of device failure occurring during the last mile delivery process, leading to fewer costs. Speed and efficiency are guaranteed with the right technology in your workforce’s hands.

Improper Route Optimisation

Speaking of route optimisation, it is a fundamental factor in determining how the last-mile delivery will go. With route optimisation, it also factors in unpredictable challenges such as traffic and many more. It provides a plan for the last-mile delivery to go as smoothly as possible for both the customer and the warehouse. Therefore, route optimisation leads to lower costs, happy customers, and happier operations.

Having the proper route optimisation software can significantly support your workforce in the last mile delivery process. However, it can be difficult to optimise an appropriate route when there is barely any data for your business to work with.

Equip your workforce with rugged devices. These are strong, resilient devices that can endure any conditions: hot, cold, wet, or dusty. When your workforce is equipped with the right technology, it is easier to gather the data needed to create the best route and ensure a smooth process for the last leg of the process.

Human Errors in the Process

When it comes to scanning and tracking orders, it is nothing new for businesses to face issues with human error. According to Supply Chain Brain, more than 80% of disruptions happen due to human error.

Employees can make mistakes, especially when dealing with items upon items on top of each other. This can lead to disruptions in inventory management, difficulty tracking items, and losses as well. Furthermore, it can be difficult to provide accuracy and transparency to customers.

Rugged devices, such as wearables, will lessen the chances of human error occurring. The use of wearables increases the workplace’s accuracy and speed. For example, the Conker BG2 is a highly comfortable and breathable work glove. It fits any workplace, freeing employees’ hands, thus allowing them to be more aware of their surroundings. Rugged wearables such as the BG2 promise mobility and speed and better worker awareness.

Last Mile Delivery Challenges & Rugged Devices

Having an Outdated Technology and System

Today’s world is fast, instant, and change comes quickly in society. While this may seem pointless to take on trends if it comes so easily, this is not the case. Companies with outdated technology and systems tend to fall behind those that keep up with the latest trends—for example, offering same-day delivery or package-tracking transparency.

For most companies, it isn’t easy to replace a system, especially because it costs a lot. Moreover, it can be even more complex when the system is so deeply ingrained in the business. However, this can prove detrimental to businesses. It can also greatly affect the speed and efficiencies of their current processes. Therefore, leading to losses in profit and sales.

With rugged devices, it can be easier to track the current state of items in their current state. Both customers and the staff can simply open an app and figure out the progress of orders. Rugged devices also track employees on the last-mile delivery to find out the current state of packages.

Today, technology is transforming the last mile delivery. The logistics industry has recognised its importance and continues to look for ways to improve this supply chain segment. In March 2022, Google announced an improved tool that combines Google Map with analytics to improve last-mile delivery. Your operations can easily overcome these last-mile challenges by leveraging appropriate technology. The key is to steadily provide an exceptional experience for your customers to surpass their expectations ultimately.

Conker makes the business of mobile devices easy and takes away the hassle. Companies can achieve true digital transformation with the appropriate rugged devices and improve last-mile delivery. Check out Conker’s full range of rugged devices today.