Mobile Device

Understanding The Real Business Cost When Mobile Devices Fail

Comprehending the Actual Cost to Businesses When Mobile Devices Experience Failures.

Businesses looking to improve productivity must consider the use of mobile devices and apps as essential tools. From smartphones to tablets, these devices provide employees with the ability to communicate, collaborate, and access critical data from anywhere, at any time. However, when these devices fail, it can result in significant costs for the business.

The consequences of device failure can include lost productivity, decreased revenue, and increased downtime. These disruptions can be caused by various factors, such as accidental drops, exposure to extreme temperatures, and wear and tear from daily use. To mitigate the risk of device failure, some businesses are turning to rugged mobile devices instead of regular ones.

In this article, we will explore why businesses should consider using rugged devices instead of regular ones. We will also discuss the importance of total cost of ownership (TCO) for businesses. By the end of this article, readers will understand the real business cost of mobile device failure and why investing in rugged mobile devices can be a smart choice for many organisations.

Conker SX50 your best rugged option

The Case for Rugged Devices

Mobile devices have become a critical part of many business operations. However, regular consumer devices may not always be suitable for harsh environments or high-impact work scenarios. This is where rugged devices come in. Rugged devices are designed to withstand tough conditions and are more durable and reliable than regular mobile devices.

Rugged mobile devices are typically built with reinforced materials that can withstand falls, extreme temperatures, water exposure, and dust. They also have a higher ingress protection (IP) rating, meaning they can resist water and dust penetration better than regular mobile devices. In addition to their durable construction, rugged devices have other features that make them suitable for harsh environments, such as high-visibility displays for use in bright sunlight, long battery life, and integrated barcode scanners.

Compared to regular mobile devices, rugged devices have a higher upfront cost, but they offer several advantages that can result in long-term cost savings. For example, rugged mobile devices have a longer lifespan than regular mobile devices, meaning businesses will need to replace them less frequently. They are also less likely to fail due to accidental drops or exposure to the elements, meaning businesses will experience fewer disruptions and avoid costly repairs or replacements.

Furthermore, rugged devices can be especially beneficial in industries such as construction, logistics, and manufacturing, where devices are subjected to high-impact work scenarios and harsh environmental conditions. In these industries, rugged mobile devices can provide employees with the tools they need to work efficiently and accurately, even in challenging conditions.

The durability and reliability of rugged mobile devices make them an attractive option for businesses looking to minimise the risk of mobile device failure and reduce long-term costs. By investing in rugged mobile devices, businesses can ensure that their mobile devices can withstand tough conditions and provide employees with the tools they need to work efficiently and accurately.

Rugged devices and IP Ratings can help with mission critical communications

Types of Mobile Device Failure

In a typical business setting, mobile devices are used for a range of tasks, such as making phone calls, sending text messages, accessing the internet, and processing calculations. They are an excellent tool for improving productivity because they ensure portability and mobility. However, while the functionality of mobile devices such as smartphones and tablets cannot be undermined, they can also cause major issues in your operations over time.

According to a study published in, regular consumer devices are likely to fail three times more than rugged devices. Unfortunately, most companies still have not moved their operations to use rugged devices. Understanding the real cost of mobile device failure is a critical business move, as devices that fail can cause issues such as work interruption and dissatisfied customers.

The real cost of electronic device failure for businesses can actually be higher than the cost of the device itself. As a result, unusable devices can have a devastating effect on business operations. Here are some common reasons why devices may fail or not function at work.


Devices Overheating

Overheating smartphones are a common workplace issue that many businesses experience, especially in organisations that need to continually use the device. Unfortunately, device overheating can have serious consequences on productivity, as it can easily stop work since workers do not have a way to access their devices.

Poor Wireless Performance

Connectivity is a crucial function, especially if your business is constantly operating in the field. Nowadays, with the tremendous growth of delivery and courier services, drivers and couriers need to be constantly connected to the software. However, even though most areas are now equipped with a range of internet connectivity options, some devices may not be able to take advantage of it. Rugged devices are equipped with 3G, 4G, WiFi and more to ensure a connection is always available.

Furthermore, in the public safety sector, poor connectivity can cause anywhere between 28 – 30 minutes of delayed response. In many cases, this can mean life or death for rescue workers or the police force when performing their duty. Rugged devices ensure that device failure is minimised, thereby providing uninterrupted connectivity in critical situations.

Limited Durability

Regular consumer mobile devices are not as durable as rugged mobile devices. When used in areas where they are constantly exposed to elements like dust, water or high temperature, their lifespan reduces over time. Regular Android or Apple phones are not designed to perform in areas such as manufacturing factories or mining sites, causing them to fail more quickly. These constant mobile failures lead to poor productivity and a negative customer experience.

The Impact of Mobile Device Failure in Industries

Mobile device failures can result in a range of issues for businesses, including significant financial losses. The impact of such failures can be seen in various areas such as:

Loss of Productivity: Hardware failure can collectively cost businesses over 127 million person-hours annually, resulting in lost productivity.

Downtime Costs: Businesses can incur an annual downtime cost of at least $46 million due to mobile device failure.

IT Infrastructure Downtime Costs: The cost of downtime for IT infrastructure can range between USD $84,000 and $108,000 per hour, leading to significant financial losses for businesses.

Computer Downtime Costs: Computer downtime can cost businesses up to $42,000 per hour, according to research leader Gartner.

System Downtime Costs: One in every five businesses may lose $13,000 per hour due to system downtime.

Business Interruptions

The cost of business interruptions can sometimes be overlooked, but it is essential for companies to understand how they can affect operations over time. When mobile devices are not working, it can take some time to fix the problem and reconnect them to the server. According to a study by UC Irvine, it takes an average of 23 minutes for employees to refocus on their tasks.

Considering Total Cost Of Ownership

One of the reasons why many businesses still avoid using rugged devices is due to their high initial cost. However, considering the potential losses mentioned above, it’s important to consider investing in a mobile solution that offers more value than just acquisition costs. Typical consumer devices usually last only 1-2 years before requiring replacement or frequent visits to technicians. In contrast, rugged devices have a lifespan of 3-5 years, making them a cost-effective choice in the long run.

Improved Battery Life

Rugged devices provide the advantage of excellent battery life, enabling them to work for an entire shift and deliver real productivity. In contrast, most consumer devices do not offer optimal battery performance, requiring frequent recharging. Rugged devices stand out due to their longer battery lifespan, allowing them to perform well even through multiple shifts on a single charge.


Rugged devices are equipped with a variety of connectivity options, which is especially beneficial when working in remote areas. For instance, the Conker NS10 offers Wi-Fi and optional mobile broadband, providing great value to your mobile solutions. Furthermore, rugged devices with efficient operating systems like Windows 10 can significantly enhance your team’s productivity.

Hardware Durability

A key feature of a genuine rugged device is its hardware durability. Unlike relying on a third-party “rugged” case, a truly rugged device is built with the appropriate ports, screens, and hinges that offer protection for the entire device. This guarantees that every component of your mobile device operates optimally.

Conker Rugged Devices

Conker is a UK-based company that offers rugged mobile devices for businesses in various industries. Our devices are designed to withstand harsh environments, such as those found in construction sites, manufacturing facilities, and warehouses.

Conker’s devices are built with durability in mind, with features such as reinforced screens, water and dust resistance, and drop resistance. This makes them an ideal choice for businesses that require their devices to perform reliably in challenging conditions.

In addition to their ruggedness, Conker’s devices also come equipped with a range of features to enhance productivity, such as long battery life, multiple connectivity options, and compatibility with Windows 10.

Conker offers a variety of devices to suit different business needs, including tablets, smartphones, and handheld computers. We also provide a range of services to support their products, including device management, repair, and replacement.

Let one of our experienced consultants assist you with finding the right rugged device for your business. Get in touch today.

Rugged Android Devices

Rugged Android Devices Vs Non-rugged: Why Total Cost of Ownership Is Important

Why Total Cost of Ownership Is Important: Comparing Rugged Android Devices and Non-Rugged Devices

When it comes to choosing the optimal mobile devices for your business, rugged Android handhelds are an appealing choice due to their robustness, durability, and specialised features. Despite the higher upfront costs of rugged handhelds compared to non-rugged alternatives, it is essential to comprehend the total cost of ownership (TCO) to make an informed decision.

This article delves into the advantages of rugged Android devices  and emphasises the importance of TCO when investing in these devices. It covers key features such as wireless charging, battery life, dust and water resistance, expandable storage, the main camera, and microSD card slot, as well as the military standard certification (MIL-STD-810H) that guarantees rugged handsets can withstand extreme environments. Whether your business operates in construction, field service, healthcare, or any other industry requiring a dependable and rugged device, comprehending the TCO of the best rugged smartphones available is crucial for attaining maximum efficiency, minimising downtime, and decreasing expenses in the long term.

Understanding Everything About Total Cost of Ownership

Certainly, one of the most important considerations for businesses when purchasing new devices is the Total Cost of Ownership (TCO), especially when it comes to rugged smartphones. Unlike non-rugged devices, rugged phones are designed to withstand harsh environments and offer exclusive features. Therefore, it’s essential to understand TCO as it affects the overall value and savings of rugged devices. In this section, we will explore the key concepts related to TCO and how they impact the value of rugged phones and smartphones.

Device durability and lifespan of your rugged phone

Top-quality rugged handhelds are designed  to withstand drops from several feet and are drop-proof. These devices feature reinforced frames and sturdy materials that can endure harsh conditions. They have a longer lifespan than non-rugged devices, resulting in a better return on investment over time and reducing the need for frequent repairs and replacements.

Maintenance and repair costs

Although rugged handhelds often have water and dust resistance features, regular maintenance can still be beneficial. Maintenance and repair costs should be considered when calculating the total cost of ownership of any device. Rugged devices typically have a lower cost of ownership due to their durability and resistance to damage, resulting in lower maintenance and repair costs over the device’s lifespan. However, if repairs are necessary, they may be more costly than those for non-rugged devices due to their unique features and design.

Downtime and productivity losses

Device failures and maintenance can lead to downtime and productivity losses for businesses. Rugged handhelds are designed to minimise downtime and increase productivity by offering a longer battery life and durable materials that can withstand harsh environments, reducing the chances of device failure. This results in fewer interruptions to business operations and increased productivity.

Security and data protection

Maintaining security and protecting data are crucial for any business. Rugged devices provide advanced security features like biometric authentication and encryption to safeguard sensitive information against cyber threats. Additionally, they are built with sturdy materials and reinforced frames, making them more resilient against physical attacks.

Cost of accessories and peripherals

It’s important to factor in the cost of accessories and peripherals when determining the total cost of ownership of any rugged tablet handheld. Additional expenses for specialised accessories such as protective cases or screen protectors can increase the overall cost. However, many rugged handhelds come equipped with built-in features like wireless charging, dust and water resistance, and expandable storage, which can reduce the need for extra accessories.

It’s crucial to consider the total cost of ownership when purchasing rugged devices. This includes the device’s durability and lifespan, maintenance and repair costs, downtime and productivity losses, security and data protection, and accessories and peripherals. Although rugged phones may have a higher upfront cost, their long-lasting and robust features provide a better return on investment over time.

The real cost of device downtime for your company

Device and IT downtime refer to a period when a mobile device, computer, or any component of the IT system is not available. This can occur due to several reasons, including power outages, equipment failure, human error, software failure, or other reasons. Downtime can have a detrimental impact on various industries, resulting in significant costs.

Short term effects of device downtime

Financially, businesses may not experience an immediate negative impact from device downtime. However, the short-term consequences can include reduced productivity, poor customer service, and unfinished tasks. Although these may seem insignificant in the short term, the long-term effects of device downtime can be more severe and problematic for businesses.

Rugged devices and IP Ratings can help with mission critical communications

Long-term effects of device downtime

Consistent device downtime can lead to significant losses for businesses, with short-term effects potentially snowballing into larger, persistent issues. For instance, the loss of software or applications can prevent effective communication and data updates for your team, while data loss can result in regulatory penalties. Additionally, device downtime can lead to poor customer satisfaction and the potential loss of customers. To avoid these issues, it is important to maintain a stable infrastructure, and using reliable rugged Android devices can help. Rugged devices are designed to withstand extreme temperatures, exposure to water and dust, and other potential issues.

Total Cost of Ownership: Buying A Commercial Android Device for Your Business

In this example, we will explore the potential benefits and issues of purchasing a commercial Android device for your business. To accurately assess the total cost of ownership, you should compare devices based on factors such as the expected cost of negotiations and discounts, financing, depreciation, fees and taxes, repairs, maintenance, and downtime.

At first glance, a regular Android device may seem like the more affordable option for your business. However, after evaluating the total cost of ownership, a rugged Android device is a wiser investment. The indirect costs associated with using a regular commercial device in a business operation can quickly add up. Commercial devices may require more repairs and maintenance, resulting in increased costs over time.

Over the long term, these expenses, combined with potential downtime, can end up costing your business more. While it may be tempting to opt for cheaper commercial Android devices, a rugged Android device can last longer, require less maintenance, and support a variety of needs for your operations.

Total Cost of Ownership Meaning

Leverage With A Rugged Device

The concept of the total cost of ownership (TCO) is to assess not just the purchase price of an asset or device, but also the costs associated with operating it. This includes factors such as maintenance, repairs, depreciation, financing, fees, taxes, and downtime. TCO is an important consideration for both individuals and businesses when making purchasing decisions. The term originated in the 1980s when companies started to examine the costs associated with acquiring software and hardware. Today, TCO analysis is still widely used by businesses to make informed decisions and manage expenses.

Choosing Between A Rugged Phone Vs Commercial Device

Choosing between rugged and commercial devices can be a difficult decision for businesses. Although commercial devices may appear to be a more affordable option, they may not be able to endure the demands of a tough work environment, which can lead to costly downtime and repair expenses. Rugged devices, on the other hand, are specifically designed to withstand harsh conditions such as extreme temperatures, water and dust ingress.

In the long term, rugged devices can assist businesses in reducing device replacement, maintenance, and repair expenses, resulting in cost savings. Rugged devices have a longer lifespan compared to commercial devices, reducing the need for frequent replacements. Furthermore, rugged devices often have unique features such as being drop-proof, which reduces the risk of device damage and repair expenses.

Another factor to consider is the cost of accessories and peripherals. Rugged devices frequently include features such as wireless charging, removable battery, expandable storage, and a durable rear camera with toughened glass protection. These features are essential for businesses that rely on their devices to capture and store important data.

Although rugged devices may have a higher initial cost than commercial devices, they offer substantial cost savings in the long run by reducing device replacement, maintenance, and repair expenses. By investing in rugged devices, businesses can reduce downtime and ensure that their teams remain productive even in challenging work environments.

Conker's Rugged Android Devices

At Conker, we understand that businesses require android rugged tablets and handhelds that can keep up with their demanding work environments. That’s why our flagship products are built with ruggedness in mind. We believe that rugged devices offer the best value for businesses in the long run, as they can significantly reduce downtime, repair costs and device replacement expenses.

Our SX5L device is a great example of a device that is perfect for businesses that require long-range scanning capabilities. It is designed to withstand harsh conditions, thanks to its drop protection and durable design. The device is built with reliability in mind, ensuring that it can handle the demands of any work environment. With its reliable internal storage, the SX5L is the best rugged option for businesses looking for a device that can help with long-range scanning.

If you’re looking for an android phone that can withstand tough environments, the Conker SX50 is a great choice. This device boasts impressive features such as water and dust resistance, drop and shock resistance, and a large battery capacity. The fingerprint identification feature adds an extra layer of security, ensuring that only authorised personnel can access the device. With the Conker SX50, you can be sure that your business operations will continue uninterrupted, no matter how demanding the work environment may be.

In conclusion, Conker’s rugged devices are built to withstand harsh conditions, reduce downtime, and improve productivity. We offer a range of products that cater to different business needs, ensuring that our customers can find a device that meets their requirements. For more information on our rugged devices, visit our product pages today.