Privacy Policy

Tablet Technologies Limited (trading as Conker) Privacy Policy

(As of 7th March 2022)

This Privacy Policy sets out how we, Tablet Technologies Limited, registered office 4a Stansted Courtyard, Parsonage Road, Takeley, United Kingdom, CM22 6PU process your personal data. We take the privacy of your personal data very seriously and all data captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

Tablet Technologies Limited is the controller. If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact us

Our contact details

Name: Conal McGuirk
Contact Address: Unit 4, Stansted Courtyard, Parsonage Road, Takeley CM22 6PU
Phone Number: 01279 295 900
E-mail: enquiries@weareconker.com
Website: www.weareconker.com

The type of personal information we collect

The type of information we have about you is limited to only what we need to provide our services effectively.
We currently collect and process the following information:

  • Your name, work e-mail address and work phone number
  • Your company’s address
  • Your company registration number
  • A description of what your company does
  • A record of any written or verbal communications

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you. For example, when you:

  • Enquire about our services directly or visit our website
  • Have sales and consultancy meetings with us by phone, email, onsite visit

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Lead generation companies who have legitimately acquired information about you and your company and we have purchased.
  • Through searching publicly available information about companies we are interested in offering our services to.

In summary, we use the information that you have given us in order to:

  • Provide you with information about our products and services
  • Provide you with notification of events that may be of interest to you
  • Provide a service to you where we have a contractual obligation with you

In detail, under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent.
You are able to remove your consent at any time. You can do this by contacting us as stated at the beginning of this Privacy Policy or selecting unsubscribe on any promotional email you receive from us.

For email marketing and for passing data to third parties we will use consent, this will usually be in the form of an opt-in tick box, or when you submit an email address expressly for the reason of sending marketing. We will always make it clear what your data will be used for and provide a link to our privacy policy. You can change your mind at any time.

(b) We have a contractual obligation.

Processing of your personal data is necessary for us to administer the pre-contract and contractual relationship between ourselves and our clients in connection with the performance of a contract.

(c) Sales and Marketing.

We conduct basic profiling for our marketing purposes to ensure relevant and targeted communications. This might be in the form of segmentation based on location or stated interests.

We would like to use your personal data to send you details of products or services that we offer that we have identified as likely to be of interest to you. We will only send you information in line with the preferences you indicated when you provided the personal data.

In carrying out our business including our obligations to you, we may use sub-contractors such as mailing houses, email broadcasters, marketing agencies. We will ensure that they respect your privacy and abide by all data protection laws.

(d) We have a legitimate interest.

We will use legitimate interests to send occasional marketing by post and email and for segmentation and profiling in order to send relevant targeted communications. Our legitimate interests are to communicate with our clients and prospective clients to keep them informed, to grow our business and promote best practice in the EPM marketplace.

(e) Retention periods.

We will keep your personal data in connection with the services for which it was collected for an appropriate period of time and in accordance with our data retention policy. A copy of this policy can be obtained by emailing enquiries@weareconker.com.

In terms of personal data, we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

How we store your personal information

Your information is securely stored.

(a) Prospective Clients
We keep the information described above for a period of 5 years. We will then dispose your information by removing you from our contractual and marketing systems.

(b) Clients
We keep the information described above for the period of your contract with us for our services which are as detailed as the contract with you.
We will then dispose of your information for a period of 5 years from the cessation of your contract by removing you from our contractual and marketing systems.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. The ICO provides more information on their website.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us on the contact details above.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances such as marketing to you.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Address: Unit 4, Stansted Courtyard, Parsonage Road, Takeley CM22 6PU
Phone Number: 01279 295 900
E-mail: enquiries@weareconker.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on https://www.allaboutcookies.org/

Conker use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Our use of cookies also allows registered users to raise an RMA and have access to information about their account.

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on https://www.allaboutcookies.org/

Please note however that turning off cookies will restrict your use of our website.

What types of cookies do we use and how do we use them?

The specific types of first and third party cookies served through our Website and the purposes they perform. These cookies include:

Essential website cookies: These cookies are strictly necessary to provide you with services available through our websites.

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customise our Website for you.

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Website through third-party social networking and other websites. These cookies may also be used for advertising purposes too.

Third party websites: Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Data Retention Policy

Tablet Technologies Limited, 4a Stansted Courtyard, Parsonage Road, Takeley, United Kingdom, CM22 6PU, will maintain and retain data based on the following points as outlined below.

  • Client financial and tax data for the purpose of compliance with tax regulations for the period specified by tax laws (the list of such laws and relevant provisions should be available).
  • Newsletter and email marketing subscribers’ information, only until consent is withdrawn by using an “unsubscribe” functionality.
  • Employee files and records for as long as required by relevant employment and social security and social protection laws (the list of such laws and relevant provisions should be available).
  • Direct-marketing customer data for a period of 5 years, unless the customer objects/opts-out sooner or actively opts-in for the data to be used for a longer, defined period.
  • Clients’ contract, service, or delivery data for as long as the contract is in force or services or products are provided, and for a specifically defined additional period if the client registers for product support or such data are kept by the client in his or her user profile.
  • Processing data necessary for the establishment, exercise, or defence of legal claims, only if such claims can be clearly articulated and defined and until such claims are finally resolved or expire under relevant laws (the general periods under relevant laws, for example 10 years, for raising possible claims are by no means sufficient ground to keep all data for such period if there are no specific grounds to identify existing claims).

Changes to the privacy policy

This privacy policy is regularly reviewed and will be updated when necessary. If we make any significant changes to the policy, we will communicate these to you.