Conker Service and Support
Conker Service and Support
At Conker we believe in providing hassle free service
At Conker we believe in providing hassle free service
From order to delivery and beyond we would like our customers to enjoy a seamless experience. We appreciate that people are busy and as such we make sure we take them along a hassle free journey. We believe in providing our clients with hassle free rugged mobility.
We have put together a summary of the ‘hows’ and ‘whys’ we provide such high levels of support and service.
THE STATS
Conker offers a three day turnaround on service/repairs. 24% of rugged device buyers have experienced repair times greater then one month with other vendors.
We are able to offer this due to:
We are able to offer this due to:
- Accurate forecasting on devices and spares needed to complete repairs
- Our Operations manager is Lean Six Sigma trained & uses these methodologies within our company processes to be as efficient as possible
- We ensure we work closely with delivery partners to ensure swift collection/return of devices if repairs are needed & to deliver on time and in full
We’ve just assisted a client to reduce their downtime by 95% as a direct result of implementing our solution to their business. This was achieved as a result of our responsiveness to our client’s needs, accuracy in inventory forecasting and spare availability.
In summary not only do we offer rugged devices with supreme service levels, we are able to back this up with facts and figures.
Contact Conker today
Interested in seeing what Conker devices can do for your business? Contact us today and we’ll be more than happy to discuss your portable tech needs and match you with suitable devices for your business. Our team can discuss your requirements to make sure you choose the best rugged tablets to help enhance your operations.
Warranty
Every Conker device is covered by 'Relax'. Our Hassle Free warranty.
2 Days. ZERO Cost. Hassle Free Rugged Mobility by Conker. The only thing tougher than our devices is our Warranty.
2 Days. ZERO Cost. Hassle Free Rugged Mobility by Conker. The only thing tougher than our devices is our Warranty.
Total Cost of Ownership is typically 3X the upfront hardware and deployment costs
VDC research states that post-deployment costs as a percent of overall Total Cost of Ownership are 70% for rugged handheld devices. These so-called “soft-costs” are made up of IT support costs and productivity loss costs due to down-time. Although the failure rate for rugged devices is lower than non-rugged, their high repair costs compounded by slow repair time (30% of customers say they have experienced repairs times in excess of 1 month) cause a productivity, administrative and financial drain.
Conker’s Pioneering 3 year Relax warranty redefines Total Cost of Ownership
The first step to a lower Total Cost of Ownership begins with a strong product. Conker’s 3-year fault rate runs below 1.5% which is well below industry average.
The second step is to remove hard costs that come with repairs and replacements. We are so confident in our product that we offer accidental damage cover as standard and include batteries.
The third step is all about time. We have an industry leading SLA of 2 days and are repeatedly described by our customers as “highly responsive”. All Conker repairs are handled in house further saving you time. In fact our current running average repair time is 1.2 days.
CONKER Relax
Conker's 3 year Relax warranty offers accidental damage as standard with free repairs and replacements. Simple terms, no silly exclusions. Conker's no-quibble first rate service.
- <2 day average repair time
- Hassle-free accidental damage cover
- No repair surcharges
- No replacement surcharges
- FREE Collect & Return (UK)
Conker's industry leading Relax warranty. Awesome is standard.
Standard 1 Year
BASE WARRANTY
Cover for product faults
Features
- 12 months
- Covers hardware faults
RELAX 3 YEARS
Hassle Free Rugged Mobility
Low TCO assurance.
Our most popular option.
Features
- 36 months of hassle-free cover
- Free Collect & Return (in the UK)
- Accidental Damage Cover
- Zero Repair surcharges
- Zero Replacement surcharge
- 3 day priority SLA
5 year warranty
Enterprise continuity
For businesses looking to assure their assets for 5 years, seeking environment specific SLAs or any other bespoke service level.
On request
- Extend your warranty to 60 months
- Bespoke options available
- Enquire for pricing
"Conker saves us 4x the purchase price on every device. When we looked at our mobile computing costs the ‘total cost of ownership’ was massive. it was obvious that consumer devices were totally unsuitable and their warranties were just not up to the job - the downtime was horrible. The Conker Relax warranty gives us predictable costs and even our clumsiest users are back up and running with minimal downtime."
"Conker saves us 4x the purchase price on every device. When we looked at our mobile computing costs the ‘total cost of ownership’ was massive. it was obvious that consumer devices were totally unsuitable and their warranties were just not up to the job - the downtime was horrible. The Conker Relax warranty gives us predictable costs and even our clumsiest users are back up and running with minimal downtime."
CONKER Relax Terms and Conditions | Rugged Tablet Warranty
Conker Relax is our industry leading rugged device warranty including accidental damage with no repair surcharge.
Coverage
- Batteries are covered for the duration of the warranty
- No Exclusions for 'Wear and Tear'
- Includes loss due to Fire and any environmental damage
- Base software
Terms
- "Repairs" are devices requiring a maximum of 1 major part (deemed to be any of; touch screen, LCD, motherboard, chassis)
- "Replacements" are devices requiring more than 1 major part.
Fair use
- Fair battery degradation (20% per year, <900 cycles)
- Fair use limit of 1 major part per device per calendar year.
- Relax 3 year: replacement limit of 5% of device estate annually. 30% surcharge applies thereafter.
Conker Technical Support
Conker Technical Support
Get technical support from our responsive UK team
Get technical support from our responsive UK team
- The contact details below are for direct access to our responsive support team. We're here to help for any issue with your Conker device.
- If your device requires physical repair please use the link below to initiate a RMA or simply call us.
- All device returns/repairs must have an RMA ticket raised.
WHAT DOES RMA STANDS FOR?
RMA is an acronym that stands for Return Merchandise Authorization. It's the first part of the process of returning a product to a business for repair.
Rapid response conker technical support
Rapid response conker technical support
Our customer need rugged. They need amazing battery life. And they need best in class features for their use-case be it barcode scanning, GPS or docking.
But what sets Conker apart from our competition is our responsiveness. You can call conker support and get straight through to a human. Pre-sales, delivery, after-sales, customer success, support and even finance. All of our services are honed to be responsive.
Conker was built service-first. Responsive hassle-free service. Rugged products. The Conker way.
Knowledge Hub
Knowledge Hub
Datasheets | FAQ
Rugged Tablets | ENTERPRISE READY
Rugged Handhelds | ENTERPRISE READY
Rugged Wearables | ENTERPRISE READY
Rugged Laptops | ENTERPRISE READY
Frequently Asked Questions | Knowledge Hub
COMPANY FAQ
Conker is a product brand name and trading name of Tablet Technologies Ltd, a British company founded in 2008. Conker products are sold directly by Tablet Technologies. When you are dealing with Conker through weareconker.com you are dealing with Tablet Technologies.
No, Conker is not a reseller. We only sell our own products. All Conker products are supplied from us in the UK and all support is handled solely and directly with us in the UK.
Strictly speaking no. Much like other technology companies we outsource manufacturing. We directly manage production and quality control. Importantly when you deal with us your product is coming directly from us in the UK where we have a strong engineer and support base housing all product knowledge, spare parts and servicing capability under one roof.
Unique to Conker this means we have individual device data from pre-build to decomission, allowing us to understand and report on fault/cause/solution by model, by customer and by each single serial number.
SALES FAQ
At Conker there is no “Standard” warranty. All products include Conker Relax, a no quibble guarantee that covers accidental damage.
We include Conker Relax for 1 year with all products. If you are looking for longer cover we offer 3 year as well as 5 year warranties. Speak to your Conker Contact to find out more.
Warranties should last as long as you intend to use your device which is why we have a range of warranties to suit you.
All products include Conker Relax for 1 year.
Speak with your Conker Contact to discuss optional 3 year and 5 year warranties.
Product prices vary depending on the overall solution including customisable product features, accessories, warranty and quantity.
To meet our customers’ varying needs we take the time to understand your businesses requirements and in turn propose a fit-for-purpose solution.
To find out more about prices, please make an enquiry with our responsive team.
A 30 day paid trial is available on all of our products.
If you are interested in trialling a Conker device for 30 days, please contact our team for more information.
Paid trials may incur a restocking fee.
With Conker you’ll find that as we carry stock in the UK, most orders are dispatched within 1 day.
We pride ourselves on excellent lead times even on projects that include some element of customisation. Naturally from time to time bulk orders may take longer.
Our main courier, DHL ships worldwide – if you would like to find out more about DHL shipping destinations, please contact our Sales team.
We do not currently offer any devices with resistive screens. We do however offer bespoke services, and would be happy to help with such projects.
We do not offer devices that support iOS.
We have datasheets for all Conker devices. You can access the datasheets for each device through the Conkor knowledge hub section as well.
Currently we do not offer a keyboard attachment for our products. However, most keyboards that connect via a USB are compatible with our devices.
Conker products do not require any form of protective case.
They are inherently rugged, purpose-built to withstand the rigours of any working environment, and IP rated for your peace of mind. Kindly refer to the knowledge hub section to get more details.
We do not currently offer devices that are ATEX rated, we do however offer bespoke services, and would be happy to help with such projects.
Currently we do not offer a device with an MRZ reader as part of our product range. We do however offer bespoke services, and would be happy to help with such projects.
SUPPORT FAQ
Conker focuses on one Android version per device to improve and maintain device stability.
If you require more information please contact Support. Kindly refer to the knowledge hub section to get more details.
If you have forgotten the password for your Conker device please contact Support.
Technical information, including microSD card storage, can be found on each of our product’s datasheets which can be accessed through the knowledge hub page.
If you have trouble finding this information please contact our Sales Team or read our Weareconker knowledge hub section.