Hospitality and Leisure Productivity

Top Tips for Hospitality & Leisure Productivity


Hospitality and Leisure

Conker celebrates World Productivity Day and offers its tips on making hospitality and leisure more productive

Productivity is defined as “the efficiency and quality of production of goods or services”. Some barriers to productivity include distraction and interruptions, lack of information, ineffective communication, insufficient training, inadequate tools and equipment, stress and too much to do.

Conker, which provides a range of rugged, wearable and scannable devices for mobile workforces, offers its top tips on productivity for hospitality and leisure managers.

Tenneil Olivier, hospitality business development executive at Conker, comments: “An efficient hospitality operation is critical for customer satisfaction because it helps to ensure quick and accurate delivery of service, increasing brand loyalty.”

Attracting and retaining employees
The hospitality sector is known for high employee attrition, according to Marsh Commercial1 42 per cent of employees leave their jobs within 90 days and with an attrition rate of 30 per cent the hospitality sector is double the UK average. Keeping up with the latest trends and utilising technology that is familiar, easy to train or just intuitive means investment and time in training employees can be reduced whilst helping to retain staff for longer.

Reputation management and loyalty
Online platforms and reviews and ratings are becoming commonplace. For new hospitality businesses that don’t have any or many ratings, build these up before you set your chosen review partner live – better to wait 6 months to have a bank of reviews than jeopardise bookings with few or no reviews. Tie this strategy into a loyalty programme and the reviews will build faster – successful loyalty programmes are ones that are simple to understand and represent real value to the customer.

Adopting technology to improve productivity
Adopt technology that can handle business demands and will ultimately help in improving productivity.

Using tablets will help staff provide informed and accurate table service. Taking orders directly on a rugged device saves waiting staff from having to remember what shorthand they used for a dish (and putting the wrong order through to the kitchen) and time, as the order is not only accurate, but delivered to the kitchen in an instant. The hospitality environment can be demanding with spills and devices being dopped – regular devices will struggle to perform over a prolonged period. To get the best value from investing in IT hardware look for fit-for-purpose devices that are rugged.

Going rugged
Devices that are “just tough” no longer meet the needs of many fast-paced hard-working environments. Buyers expect rugged device manufacturers to have considered operating systems, types of viewing screens, battery life, data security devices’ communications capabilities and ease of use.

But how do you know how tough, tough is? Rugged devices are a type of hardware designed specifically to tolerate hard-working environments. From fluctuating temperatures to wet countertops then back into the restaurant. They can tolerate a range of hazards including exposure to fluids and drops. Touch screens can be operated inside and out in bright light and the battery life is designed to last an entire shift – rugged devices are built to last. These attributes can positively impact costs in downtime and time and cost to replace devices that are not durable enough. All Conker devices are drop tested typically to 1.2m and for peace of mind have the durability rating of IP65.

The new era of smarter hospitality providers

The new era of smarter hospitality providers
James Summers, CEO at Conker, added: “The products surfacing during this new era of hospitality are further supported by automation and real-time connectivity with other service areas. The results include increased productivity, supported resources, and speed and accuracy to fulfil customers’ orders resulting in improved bottom lines.

“It is vital that hospitality managers ensure good usability testing on all tablets, handheld and wearable devices, because good usability will help to support a happy workforce. They also shouldn’t be afraid to demand upfront user testing before committing to new devices in the IT stack. And many should be addressing the advantages of rugged devices to support their needs.”

Notes to editors:

About Conker
Conker was founded in 2008 and offers a wide range of rugged devices for mobile workforces built on both Android and Windows platforms. The company is committed to improving productivity and workflows

UK-based, Conker devices are shipped from and serviced in the UK. Customers go directly through to a UK-based team person at Conker not to a switchboard or IVR.

The company was recognised as one of the FT 1000 Europe’s Fastest Growing Companies (2018) and is a Winner Deloitte Technology Fast 500 (2017).

Further information:
Katrina Suppiah/Laura Cooke
Publicite Ltd
020 8543 6582
[email protected]

Hospitality and Leisure Productivity 2

What are Wearable Rugged Devices

Rugged Wearable Devices And Their Role In Business

In recent years, wearable technology has made a significant impact in the health and fitness industry with devices such as smartwatches, smart glasses and ECGs. These devices can track a user’s fitness levels, sleep patterns, and even connect with other devices. However, the use of wearable devices is not limited to casual settings anymore, they are now making their way into various industries, with rugged wearables leading the charge.

A rugged wearable device is a specialised wearable that is designed to withstand harsh environments and extreme temperatures. It is configured to operate efficiently in different work settings and can withstand drops and impacts. Rugged wearables have become the preferred choice for businesses in the warehousing, manufacturing, engineering, retail, and logistics industries due to their durability and versatility.

Rugged Wearable Devices In A Business Setting

Rugged wearables offer several advantages, including the ability to increase productivity by providing hands-free access to critical information and data required for a task. Equipped with the latest technology, including CPU ports and right-click functionality, they are an excellent choice for businesses looking to achieve greater efficiency.

In addition, rugged wearables are designed to accurately track a user’s arm movements, making them ideal for gloved users. They can be easily removed and worn on the arm, allowing for quick access to critical information without interrupting workflow. Overall, rugged wearables are a perfect solution for businesses looking to increase productivity, efficiency, and safety while performing various tasks.

Rugged wearables are changing the landscape of various industries by providing numerous advantages for workplaces, companies, and industries. As technology continues to evolve, we can expect to see more businesses adopting rugged wearables to improve their operations, streamline workflows, and stay ahead of the competition.

5 Benefits of Wearable Rugged Devices

The “hands-free” convenience

The introduction of rugged wearables is bringing a significant change to the way workers perform their tasks. It offers a seamless work experience, eliminating the need for workers to stop and retrieve their devices. Moreover, there is no longer a need to manually input information into their devices.

With the use of wearables, workers can simply put out their hand or arm, making their work more efficient and convenient. Wearables provide a lightweight and portable option for workers to carry around, improving their overall work experience.

Greater connectivity between workers

Wearable technology has revolutionised the way employees stay connected in the workplace. With wearables, it is easier for employees to keep track of their tasks and responsibilities for the day, week or even the month. Moving from one task to the next has never been smoother with the help of these devices.

Moreover, wearables facilitate better communication among colleagues. They enable employees to monitor tasks and check on the status of deliveries. In addition, supervisors can keep track of their employees and ensure their safety within the workplace using these devices.

With wearables, workers can access information in real-time, without the need to go back and forth to retrieve the information they need. This allows for a more efficient and streamlined workflow. Rugged wearables are especially useful in providing a better connection between everyone in the workforce, increasing overall productivity and safety.

Workers have better awareness and focus

Rugged wearables are truly remarkable devices that create incredible opportunities for workers to perform multiple tasks while maintaining high-quality output. The ability to multitask more efficiently allows workers to have a better understanding of their surroundings, reducing the chances of accidents occurring in the workplace. Additionally, increased awareness helps workers to focus better on their current tasks, resulting in improved performance.

As a result, rugged wearables are an excellent tool for increasing workplace efficiency and productivity. With these devices, workers can complete tasks more quickly and accurately, leading to higher productivity and better output. This improved efficiency can lead to significant cost savings for businesses, making rugged wearables a valuable investment for any company looking to enhance their operations.

Rugged wearables increase productivity and efficiency

The previous point and this one are interconnected, as rugged wearables not only improve worker awareness and focus but also enable easier connectivity and access to information. This eliminates distractions and reduces the time needed to access devices, ultimately allowing workers to work at their best pace and improving the overall workflow and productivity of the workplace.

Furthermore, these devices also help to minimise the risk of human error and mistakes, resulting in better quality output and reduced costs. Overall, rugged wearables offer a smooth and seamless experience for the workforce, making it an excellent investment for companies looking to improve their operations and stay ahead of the competition.


Increased safety for individual workers

Employing rugged wearables has become crucial for businesses that put a premium on safety. These devices can facilitate instant communication among workers and provide quick access to important information, helping prevent accidents and hazards. With wearables, workers can quickly alert their colleagues to potential hazards and inform them of any unsafe incidents in the workplace. In the event of an emergency, workers can instantly call for assistance with their devices, ensuring that help arrives quickly.

Incorporating wearable technology into your workplace can significantly reduce the risk of accidents, injuries, and even fatalities. Therefore, businesses can benefit greatly from rugged wearables, not just in terms of productivity and efficiency but also in terms of employee safety.

What Industries Benefit from Using Wearable Tech?

The adoption of wearable technology is intended to enhance people’s lives, especially by reducing the burden of work in various industries. Its convenience promotes faster work completion while also ensuring worker safety.

In general, wearable technology can increase the efficiency of many industries. Below are some examples of industries that could benefit significantly from this technology.


Wearable technology has been in use in the healthcare industry for some time now. However, it has the potential to perform many more functions than it currently does. For instance, these devices can monitor a patient’s heart rate, blood pressure, temperature, and detect early signs of any anomalies in their body. This enables healthcare professionals to remotely monitor the status of their outpatients and provide early intervention if necessary. 

Wearable technology has the potential to revolutionise the way healthcare is delivered, making it more efficient and effective.


Wearable technology can significantly enhance safety and productivity in the manufacturing industry. With the use of sensors and alerts, workers can be warned of any potential hazards in their environment, such as high temperatures, leaks, or toxic fumes. This leads to a safer work environment and reduces the likelihood of workplace accidents or injuries. Additionally, wearables can provide real-time data on production processes, allowing for improved efficiency and customisation of products. With these benefits, it’s no wonder that the manufacturing industry is increasingly adopting wearable technology to enhance their operations.


Wearable technology has numerous benefits in the retail industry, including streamlining operations, communication, and customer service. 

  • Firstly, wearables provide a smooth transition between tasks for employees, allowing them to easily check completed tasks and know what to do next. This results in a more efficient and productive workflow.
  • Secondly, wearables enable supervisors to easily communicate with their employees, while employees can quickly seek help from their co-workers if needed. This enhances communication and collaboration among team members.
  • Lastly, wearables enable employees to quickly access information about stock availability and prices, resulting in faster and more accurate customer service. Wearables also facilitate contactless payments, which has become more important due to the COVID-19 pandemic. Overall, wearables can greatly improve the efficiency and effectiveness of operations in the retail industry.


Warehouse & Logistics

The warehousing industry carries out multiple operations simultaneously. Wearable technology allows employees to access information more easily, simplifies inventory management, and facilitates tracking of operations and the current status of items. As a result, wearable tech enhances the efficiency of the warehousing industry.


Wearable technology has the potential to enhance the educational experience for both students and teachers. It can provide students with a more immersive and engaging learning environment. Additionally, with the ongoing COVID-19 pandemic, wearables can enable students to participate in virtual field trips and other remote learning experiences.

Moreover, wearables can be used to monitor students’ physical fitness and health during physical education classes. They can also provide opportunities for students to explore different career paths through the use of virtual reality technology. Furthermore, gamification of the education system is another potential benefit of wearables in the classroom.

Limitations of Wearables

Wearables come with several challenges and limitations that need to be considered. Some of the most common ones are:

High Cost

Wearable technology is generally more expensive compared to regular consumer wearables. This is because rugged wearables require specialised design and materials that make them durable and able to withstand harsh environments.

Limited Battery Life

The battery life of wearables is often shorter than regular wearables due to their higher power consumption in demanding environments. This limited battery life can be a significant issue for workers who rely on their devices for extended periods without access to charging points.

Design and Comfort Issues

Wearables’ design often prioritises durability and sturdiness over comfort and usability, leading to potential discomfort or even injuries for workers who wear them for long periods.

Conker Wearable Devices 

Conker is a leading producer of rugged wearable devices in the UK, with a range of products designed to provide reliable and efficient solutions for businesses in various industries. The company offers a diverse range of wearable devices, including the BG2, a pointing device that allows for easy and precise input on rugged devices, and the WC4, an Android PDA that enables fast and efficient data collection and communication.

Conker’s wearable devices are designed to be tough and durable, making them ideal for use in demanding environments. They are built to withstand harsh conditions such as extreme temperatures, water, and dust, and can withstand drops and shocks, ensuring they are capable of enduring the rigours of everyday use.

The devices are also user-friendly, with intuitive interfaces and ergonomic designs that ensure comfortable use even over extended periods. They are also equipped with advanced features such as long battery life, high-resolution displays, and powerful processors, ensuring they are capable of handling complex tasks quickly and efficiently.

Overall, Conker’s wearable devices offer a reliable and efficient solution for businesses looking to streamline their operations and improve productivity in challenging environments. With their rugged design, intuitive interface, and advanced features, these devices are the ideal choice for businesses looking to optimise their workflows and stay ahead of the competition.

If you are looking for the right wearable tech for your business needs send us a message and one of our experienced consultants will be in touch.

Ways Contactless Technology Is Changing Leisure and Hospitality

A study published in the International Hospitality Review shared that the tourism and leisure industry is moving towards adopting contactless technology. These changes are due to companies now seeing a trend that most customers are willing to revisit innovative properties. Digital transformation is indeed changing and reshaping how different industries work.

How Covid-19 Affected Leisure and Hospitality Industry?

In a report by the United Nations World Tourism Organization, in 2020 international tourists' arrival is down by 20% to 30% in 2020 versus the same period in 2019. The unprecedented travel restrictions have disrupted operations for numerous chains around the world. Businesses of all sizes faced serious challenges. Most affected are those in the tourism, aviation, leisure, and hospitality industries.

Following border closures, travel bans, and quarantine measures, workers are unable to carry out their jobs adding more problems to the struggling industry. In fact, the World Travel & Tourism Council also shared that the COVID-19 pandemic may lead to a cut of 50 million jobs in the tourism and travel sector worldwide.

These rapid changes have also evolved customers' preferences. It forced traditional leisure and hospitality brands to explore news to encourage more customers to visit their properties. Adapting contactless technology is one of these unique changes.

What Is Contactless Guest Experience?

Contactless technology is the perfect solution to ensuring customers have a great experience in any type of property. In addition, it is also a future-proof technology. The contactless guest experience uses technology that allows customers to get in touch wirelessly. It reduces face-to-face interaction for transactions like check-ins and check-outs, payments, bookings and more.

Implementing Contactless Technology

  • Contactless check-in & check-out - Upon arrival hotels and resorts can utilize contactless technology to welcome guests into the property. An application, barcodes, and purposely built software can be very useful for this. Upon checking out, guests can review charges and complete final payments with a single tap using a device strategically placed in the property or through an application.
  • Amenity access - Getting into resort amenities like the beach or pool can be easily achieved using smart devices. As a result, the leisure and hospitality sectors enable guests to have complete control over their sites while ensuring social distancing.
  • Improve customer experience - Contactless technology allows guests to have total control of their stay. For example, they can check-in or out late, choose their room preferences, and even add extra to their stay.
  • Customized customer loyalty - Innovative technology allows hotels and resorts to push loyalty and rewards in real-time.

Implementing Contactless Technology

Benefits of Contactless Technology

Utilizing innovative contactless solutions means your business is concerned with customer comfort and safety. This is crucial especially in an industry that is struggling during the worldwide pandemic.

Contactless technology minimizes interactions (and possible transmission of diseases) in three main areas:

  • employee to employee
  • employee to customer
  • customer to customer

Contactless technology gain popularity thanks to a range of benefits for both businesses and their customers.

  • facilitation of staff daily tasks becomes automated;
  • real-time management statistics and analytics delivery is improved;
  • support of management operations because less difficult;
  • records of customers personal data get better protection;
  • increased revenue;
  • enhanced control levels and security measures;
  • maintenance of safe distancing between employees and customers.


Most sectors around the world have been hit hard economically due to the Covid-19 pandemic. The hospitality industry has suffered its toughest years on record. It is arguably the industry that is having the most difficulty in enacting COVID-19 safety protocols. Therefore, implementing new and smart technology should provide changes to the industry.

Using technology such as rugged devices are part of the daily operations will help improve customer experience. Get to know the best-rugged devices by Conker used in numerous properties and hotel chains around the world here. Conker offers rugged devices that feature 2D barcode scanners which support a range of contactless technology applications.


5 Ways to Improve Customer Experience Through Technology for the Leisure Industry

5 Ways to Improve Customer Experience Through Technology for the Leisure Industry

It’s all about the guest

In Hospitality and Leisure, and in particular family parks, resorts, destination hotels and attractions, it has never been so important to excite your customers. In this article, we are going to share 5 Ways to Improve Customer Experience.

As a result of the current social and political uncertainty created by BREXIT, holidaymakers are less inclined to travel abroad for their holidays and are instead ‘Staycationing’ in the UK. In fact, ‘Staycations’ have risen by 13% in the UK this summer compared to last summer.

This is, of course, fantastic news for Hospitality and Leisure establishments based in the UK, and a great opportunity to capitalise on if approached correctly. The most important thing to focus on is what delights your guests, not only will this give your business a competitive edge, but it is also what will turn your guests into fans, and fans into regulars.

Digitise, Mobilise, Innovate?

Is the key to improving customer experience in Hospitality and Leisure, technology?


*But only if the technology is helpful to your guest.

The rapid growth in new technology and recent technological advances such as AI, VR, IoT, Robotics, 5G, plus the pressures of digital transformation and the want to become more competitive through innovative tech has blindsided all too many businesses. The consequence? Basic, practical technological customer needs are ignored.

This certainly does not contribute to a positive customer experience.

The majority of the time, your guest does not require a robotic receptionist to check them in or check their ticket. Instead, focus on the different areas of your Hospitality and Leisure establishment that excite your customers the most, and then add value by utilising technology there.

Adding value through tech: real-life examples

  • Area of excitement for your customer: Attractions, rides and entertainment.

Add value: Reduce queuing by digitising paper-based systems, or mobilise from desktop to mobile devices. Less time waiting in line makes for happier customers. Ensure such mobile devices are built rugged to endure any drops or weather conditions that consumer devices cannot.

  • Area of excitement for your customer: Swimming pools and water parks.

Add value: Introduce water-proof, interactive screens to enhance the swimming experience, tracking progress and race stats. Don’t forget your pool-side staff, their levels of productivity can be boosted through the use of drop-proof and waterproof mobility, ensuring the safety and maintenance of pools and park.

  • Area of excitement for your customer: A quick, tasty meal in between other activities.

Add value: For customers, particularly families who value convenience, introduce large, interactive but robust self-service screens. Guests can place their orders themselves, easily tailoring them to their family’s needs and be in and out at their own pace.

  • Area of excitement for your customer: Rest, after a day of fun and activities.

Add value: Being able to relax in a clean and tidy space is important for your guests. Deploy robust mobile devices to housekeeping employees to assist the completion of rounds in the most efficient way. Having all staff connected on one application eliminates any missed rooms, plus the rugged elements of the devices reduce breakages – impacting positive productivity!

  • Area of excitement for your customer: Having trust in your family park, resort, hotel or establishment.

Add value: Things go wrong from time to time, that’s inevitable. Whether the hot water is not running, the heating or A/C is broken or an accident occurs – give your guests the confidence that you will be there to resolve things. By equipping your maintenance and even health and safety staff with durable, mobile communication devices – those that are drop-proof, all weatherproof, dustproof and can work in extreme temperatures – help can be arranged from anywhere at any time.

Discover more about ruggedised mobile device solutions, and bespoke projects and screens here.

About Conker

Founded in 2008, Conker is a British producer of business rugged tablets, touch screen and mobile devices, providing durable and reliable systems for successful digital transformation. The firm’s consultative approach delivers fit-for-purpose solutions that improve productivity and streamline business processes, supported by its easy-to-work with UK based service team. Customers include Eastern Forklift Trucks and the food waste company, Winnow Solutions. Conker has a partnership with Fusion UEM by VXL and intends to expand its technology partnerships.

Led by founder and CEO, James Summers, Conker’s collaborative approach now empowers mobile workers to measurably improve productivity and make their lives easier by automating the mundane and streamlining business processes. The business has received recognition within The Financial Times’ FT 1000: Europe’s Fastest Growing Companies (2018) and Deloitte’s Technology Fast 500 (2017). The company legally trades as Tablet Technologies Ltd.

MCM Expo Group Case Study

MCM Expo Group Case Study: Breakdown times reduced by 75%

MCM Expo Group Case Study

MCM Expo Group organizes the UK and Ireland’s largest and most anticipated pop culture experience, MCM Comic Con - which takes place annually in London, Manchester, Glasgow, and Birmingham.

The sought after 3-day event attracts a broad scope of fans each year, promising an array of exciting attractions including celebrity speakers and photo opportunities with special guests, PopAsia, Comic Village, Cosplay Central, MCM stages, Steampunk, MCM Fringe Festival, and as expected, an abundance of stalls where visitors can buy collectibles, anime, trading cards, manga, DVDs, games, comics, and toys.

Managing “The Doors”

With the number of MCM attendees skyrocketing to as many as 474,000 each year, you can imagine the importance of implementing a seamless system for managing “the doors” across all four locations.

With the event divided into separate areas and areas, being able to capture data such as the volume of those who entered, left, re-entered, etc. at any given time is vital in informing forecasting, capacity, and safety for future MCM events.

The issue for MCM Expo Group was the lack of portability. Staff was using barcode scanners, these were attached to laptops that were plugged into mains due to the devices simply not lasting the full workday. This subsequently hindered productivity levels with the inability to be mobile.

In order to fulfill their streamlined processes, MCM Expo Group approached Conker with the following requirements:

  • A mobile handheld device that could read barcodes from paper tickets and mobile phone screens
  • The capability to scan high volumes whilst maintaining productivity
  • Ease-of-use for contract staff who might be unfamiliar with such devices, carrying out repetitive scanning
  • Durability to withstand being dropped or knocked at a busy event where lots are going on

The Solution

As standard, Conker took MCM Expo Group through its consultative process; we got to know what the device would be used for, who the end-user would be, the setting it would be in and what success would look like for MCM Expo Group.

The solution was an IP65 rated handheld mobile device with an integrated 2D barcode reader and Quad-core processor for high scan volumes of both paper and E-ticket data.

Its IP65 rating ensured it could survive its work environment; having been drop tested from 1.2 meters onto concrete, impervious to dust and water resistance. The handheld Android barcode scanner also featured a hand strap and space to fit a lanyard for ease of use.

Breakdown times were reduced by over 75%

“The (Conker mobile devices) were purchased as a replacement for our ageing set up based around laptops with external barcode scanners. Although relatively bulky for a phone they are fairly compact for a ruggedised unit and easy to hold and use. Because of their large battery they easily last a working day meaning we no longer have to run power to each unit making them truly mobile. This allows us to work in much smaller spaces, as there is no need to assemble shell walling to safely run power. This makes us much more flexible in our set up and best of all it reduces our setup and breakdown times by over 75%.

“We had many compliments by promo companies who provided staff for our entry systems on how well people got along with the units as opposed to iPad or Tablet based set ups as when using them for hours on end they are just less convenient to hold. And as we named all our devices our promo staff actually get competitive and somewhat possessive over their scanning units as they have fun using them.

Overall we couldn’t be any happier... they are reasonably priced, relatively compact, lightweight and do the job well. Best of all, none of our promo staff has managed to break one yet!”

-Johan Sijbesma, MCM Expo Group


Hotel Industry

Why the Hotel Industry should look within to fully maximise productivity

Why the Hotel Industry should look within to fully maximise productivity

It’s no revelation that the rapid evolution of technology today has proved, in some cases, the Hotel Industry’s worst enemy.

Yes, mobile technology and the Airbnb effect are a threat, but more recently, a major concern has been the inability to keep up with modern technology in order to serve customer expectations in Hotels

And no, when we say modern technology we don't necessarily mean you need to comply with the Aloft Hotel’s standards; a robotic butler is not a must-have for most guests.

But, we are living in a time where free wi-fi is expected as standard, and in order to remain competitive, there is a temptation to invest in high-tech to support the customer experience.

VR/AR, AI, and real-time engagement are no longer for just early adopters and innovators, such technology is being used every day in hotels, even if this means ordering room service via AI systems.

But here’s the really important point, so many hotels are focused on supplying their customers with modern tech, that they forget about their employees.

Happy staff = happy guests. Cliché, but absolutely true.

Robotics haven’t quite taken over the hotel industry (yet!), so it is paramount that the forefront of your hotel, those who represent you, those who make a human connection with your guests, are happy. And what makes them happy?

The peace of mind that they can do their job effectively, with minimal stress, and the ability to hit targets without overruns.

But what happens when the consumer tablet that Housekeeping is relying on is dropped and breaks? Or does the commercial smartphone that is used to take orders packs up because it gets wet?

Down-time, overruns, disputes, and unhappy employees.

And this happens over and over again in a counter-productive cycle until employees are at their wit's end. The solution to which is Ruggedised devices - those that have been drop-tested, are waterproof, can withstand extreme temperatures, and are dustproof.



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