The logistics industries have changed beyond recognition in the past decade. Improvement in connectivity and growth of e-commerce play huge contributions in how this industry changed. Today, the delivery and courier industry operates on a completely different level. Most companies use technology to improve customer experience throughout the last mile.
Whatever each company delivers, whether in-charged with transporting flowers, money, food, medical supplies, parcels or something else, the delivery and courier industry has one goal – get each item to the end-user without issue. Completing this service is not impossible, especially when you are leveraging the best technology available.
Current Changes In Delivery and Courier Industry
Starting in 2020, delivery and courier industry companies scrambled to meet skyrocketing demand. As closures around the world paused the way how people used to live, delivery and courier services became extremely important. In a survey published by Technomic survey, 32% of want to avoid leaving their homes. Furthermore, the same number of consumers go out to eat. However, 13% of consumers these same consumers buy restaurant food through delivery more often.
In addition, delivery sales for restaurants grew by 8.7% in February 2021. According to a study by Gordon Haskett, as much as 30% of consumers used online grocery pickup or delivery to get their supplies. As a result, you can expect exponential huge growth in the delivery and courier industry.
Understanding the Challenges of Last-mile Delivery For Customer Experience
The complete product journey starting from warehouse shelves to the customer’s doorstep is known as the ‘Last Mile. The easiest way to understand this is to think of the Last Mile as a final step in the delivery system. As a result, the last mile is a must-have for the entire supply chain market, from e-commerce to warehouse operators, to delivery and courier services.
Last-mile deliveries are considered the most crucial and yet least efficient part of the supply chain. Even the biggest names in the industry, struggle with the complex nature of last-mile. In a research published by McKinsey, the last-mile delivery part always faces a myriad of challenges. It is the last part of the customer journey, yet it includes up to 28% of the total delivery cost. Some of the challenges are:
- Poor infrastructure – delivery and courier services find it challenging to complete their services in metropolitan areas that have poorly designed roads, and extensive traffic. In addition, for remote areas, long journeys and time are common challenges.
- Fuel price increases – Fuel cost combined with poor infrastructure will increase delivery costs.
- Driver management technology – Delivery and courier industries find it expensive to allocate drivers to bookings dynamically.
- Type of goods – Delivery types can create issues. For example, when delivering perishables, flammable or toxic substances adds to the complexity of deliveries.
- Customer variables – Delivering a single package per delivery translates into higher fuel costs. Other issues are incorrect address, change of mind, chances of returns, lack of parking and more.
Three Ways Technology Can Help
The best way to improve last-mile delivery is to utilise the right technology. You can find a range of technology that you can easily implement into your operations. For example, using rugged devices to help monitor goods and improve driver management.
Improve Route Planning
The best way to save time in the delivery and courier industry is to carefully plan each route. Improved routing helps ensure packages arrive at your customer’s door faster. Fortunately, these days there are ways to make effective route-panning. For example, using sophisticated satellite navigation systems such as GPS. With GPS, your team can anticipate roadworks and congestion in real-time. Additionally, it can help a driver to avoid delays, as well as, makes the system more reliable.
Improve How You Track Goods
Customer experience is immensely improved when they know where their orders are. Technology helps by reflecting real-time estimates on where each package is. Moreover, accurately tracking each package will also give more information on driver performance.
Improve Delivery Flexibility
Technology can be extremely helpful in delivery flexibility. For instance, when customers are not home to receive the delivery, an alternate time or address can be given in a time before route planning. Alternatively, packages can be stored in separate areas that are nearer to the address to decongest space.
Current Technology Available for Delivery and Courier Industry
You can find a range of technology that can support the delivery and courier industry operations.
Rugged devices come as one of the most recommended. As it is a multi-tool that can support barcode systems, software, applications, and communications in one. Previously, we have extensively shared how barcode technology can improve warehouse operations.
Barcode scanners improve business operations by recording information efficiently. Correctly recorded packages allow the entire supply chain to easily track each item.
Warehouse Management Software and Applications
Software and apps help to organize everything in a supply chain. From the storage, recovery and processing of packages, to producing important reports.
Transportation Management Software and Applications
Utilise transportation management software to effectively manage your drivers and delivery personnel better.
Radio Frequency Technology
RF technology allows the use of various handheld devices in the supply chain. It improves the transfer of information from one point to another. This technology also reduces human errors and labour costs.
Conker Rugged Devices
Rugged devices feature an all-in-one technology that allows mobility, tracking, capture and storage of information, and more. As a result, the use of rugged devices steadily grew among numerous delivery and courier brands. The value of using Conker rugged devices is not dependent on the robustness of these devices alone. It comes with numerous features such as 2D Barcode scanners, RFID technology, excellent battery life, great design and so much more. To know more about Conker’s rugged handhelds, check out our product pages.